> For the complete documentation index, see [llms.txt](https://docs.shoppego.my/tutorials/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.shoppego.my/tutorials/en/orders.md).

# Orders

In this page you can manage orders from customers, get sales reports in csv format and also view customer order information.

1\. To access this page, you just need to log into your Shoppego account.

![](https://3359028955-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-Lh09fNwqqta5Vj6Wr8p%2Fuploads%2Fgit-blob-b853fc0189b34fb1d3990f5b1f53fa71deb9d384%2FlCN7aw3FznaFFoOAyya2.jpg?alt=media)

2\. Then, you can click on the **Orders button/text**

![](https://3359028955-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-Lh09fNwqqta5Vj6Wr8p%2Fuploads%2Fgit-blob-430ef58f77dd3f572d4177d48bc97c5b06bc82c5%2F3GH71QI9UtN2dyOxtc9r.jpg?alt=media)

## Additional Information

Every order that enters the Shoppego order management dashboard, you will be able to see where it came from. For example, the display below shows orders coming from various platforms.

![](https://3359028955-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-Lh09fNwqqta5Vj6Wr8p%2Fuploads%2Fgit-blob-5114fcb36e0b3dea16d8e63ee88e89c72b9adec0%2FRQBYGxsuTqZO5k2mGaoa.jpg?alt=media)

Here we include a brief description of each logo:

1\. **Globe Logo** - Orders with this logo usually come from organic traffic. It means that the customer directly enters your website without going through any of your advertising campaigns or other social media platforms.

![](https://3359028955-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-Lh09fNwqqta5Vj6Wr8p%2Fuploads%2Fgit-blob-7f56249c3ea960acc7c8afe6c035acbdfc661db4%2FyIbjuG504AfT1Bcw9tQM.png?alt=media)

2\. **Youtube logo** - The order with this logo comes from the Youtube platform.

![](https://3359028955-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-Lh09fNwqqta5Vj6Wr8p%2Fuploads%2Fgit-blob-4d5056c006e07ec8ce9b5c1ec2bab44a99cbf4da%2FsqnQ76VybSv7z2gW0zEz.png?alt=media)

3\. **TikTok logo** - The order with this logo comes from the TikTok platform.

![](https://3359028955-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-Lh09fNwqqta5Vj6Wr8p%2Fuploads%2Fgit-blob-748edfe7b3912194d600e4b0fe3ebfe39f222e6c%2FTpBLGLX8PJ1zU3WBlCy5.png?alt=media)

4\. **Google logo** - The order that has this logo comes from a search on the Google platform.

![](https://3359028955-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-Lh09fNwqqta5Vj6Wr8p%2Fuploads%2Fgit-blob-1136014626a01c15d5dd2605aa5e4bd83639560f%2F5oU1j1EwXEIuWClsPxoj.png?alt=media)

5\. **Google Plus logo** - Orders with this logo come from your Google Ads advertising campaign.

![](https://3359028955-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-Lh09fNwqqta5Vj6Wr8p%2Fuploads%2Fgit-blob-a686300155ae48aaea44602f41b2e034c0ec6b76%2FbPecqmbYskmTLJvPt7IA.png?alt=media)

6\. **Telegram logo** - Orders with this logo come from the Telegram Channel/Group/Personal message.

![](https://3359028955-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-Lh09fNwqqta5Vj6Wr8p%2Fuploads%2Fgit-blob-d052221adce83a4691abc18addbf5ef40304a2a7%2Fzt0F22Zl40RPXoKl1Blj.png?alt=media)

7\. **Wordpress logo** - Orders that have this logo come from a Wordpress page.

![](https://3359028955-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-Lh09fNwqqta5Vj6Wr8p%2Fuploads%2Fgit-blob-e32cc578515e1a243d645355e2e7ed72366aa873%2F97gWVHWn5I561kUA6HAW.png?alt=media)

For Shoppego users who want to do manual tracing for purchases that go into their own website, you can add UTM source to your URL/website link/express checkout.

For example, here we want to trace to the TikTok platform so that later on the dashboard we know that the order came from the TikTok platform and the icon that will be visible will also display the TikTok logo:\
[**http://hartamas.myshoppegram.com/cart/2648:1**](http://hartamas.myshoppegram.com/cart/2648:1)<mark style="color:red;">**?utm\_source=tiktok**</mark>

You can also trace to other platforms that are allowed such as:

| Platform        | Link UTM Source                              |
| --------------- | -------------------------------------------- |
| **Youtube**     | **?utm\_source=youtube**                     |
| **TikTok**      | **?utm\_source=tiktok**                      |
| **Google**      | **?utm\_source=google**                      |
| **Google Plus** | **?utm\_source=googleads.g.doubleclick.net** |
| **Telegram**    | **?utm\_source=telegram**                    |
| **Whatsapp**    | **?utm\_source=whatsapp**                    |
| **Wordpress**   | **?utm\_source=wordpress**                   |

### Frequently Asked Questions

1. If I cancel an order on the Shoppego dashboard, will Shoppego automatically refund the order payment to the customer?\
   Answer: No. You need to manually process the refund or through the Payment Gateway account dashboard that you use (if applicable).
2. How long does it take for an order to be considered an abandoned order?\
   Answer: For an order to be considered abandoned, it must remain unfulfilled for 60 minutes. Additionally, the customer must not make any other purchases on your website during this period.
3. Can I get my website sales data?\
   Answer: Yes, you can. You will see an export button on the Orders dashboard page.
4. Can I get my website sales data according to specific dates?\
   Answer: Yes. You can do this setting:\
   From the Shoppego Dashboard (Overview) -> Click on Orders -> Click on the All tab -> Then, click Filter -> From there, you can change according to the date you want -> After, you set click Apply filter -> Then, click on the Export button -> Click on the All orders toggle -> Click Export to files. Later, you will receive an email from the Shoppego system and the email will be included with your order CSV file.